What is covered?
This benefit reimburses you for reasonable expenses incurred when your trip is delayed due to covered reasons such as a mechanical breakdown, weather-related delays, air traffic control delays, hijacking, unannounced strikes, or an oversold flight.
Eligible expenses include food and beverage, temporary lodging, pet boarding, virtual office rentals at the airport, and passes to airport spas or lounges.
What are the coverage limits?
You are covered for up to $500.00 for each ticket purchased.
The delay must last for more than six (6) hours or require an overnight stay.
Reimbursement is limited to a maximum of 3 days of expenses per Covered Person.
What is not covered (Exclusions)?
Delays that do not meet the minimum time requirement of more than six (6) hours, unless an overnight stay is required.
Expenses that result from the voluntary surrender of your voucher or ticket when a flight is oversold or a crew is unavailable.
Who is the insurance provider?
This benefit is issued and managed by the Chubb Group of Insurance Companies, located at 202B Hall's Mill Road, Whitehouse Station, New Jersey 08889.
How to Claim
To file a claim for a trip delay, please visit our dedicated claims portal at: https://pliant.claimservicing.com/trip-delay
Tip: Please reference Policy Number 9912-2480. You must contact the Benefit Administrator within ninety (90) days of the date you were delayed. Be prepared to provide your travel itinerary, an account statement showing the last 4 digits used to purchase the ticket, a statement from the Common Carrier explaining the reason for the delay, and itemized receipts for your expenses (receipts are required for all food, and for other expenses of $25.00 or more).
Policy Document
For full terms, conditions, and coverage details, please reference the official policy document below: