After a member of your organization has registered with Pliant, as an Owner or Admin you will still be able to edit their first name, last name, and role using the member menu item "Edit member data".
It is also possible to update the email address by clicking the "Update email address" button. There are two exceptions to this:
The email address of an Owner can only be updated by another Owner.
For users who have access to multiple organizational accounts, updating the email is currently only possible via Pliant customer service for security reasons. Please contact us if required.
As an Owner or Admin, you are also able to reset a member's phone, which is useful if they have lost access to it and need to use a different mobile phone. The member will then have to enter a new phone number and confirm it via an SMS one-time code the next time she or he logs in.
Finally, it is also possible to deactivate a member. In that case, all the active cards belonging to that member will be automatically terminated.
Please note that the type of actions you can take depend on your role. For example, changing a member's role or editing an Admin's permissions can only be done by an Owner.
Each member can also edit their own information (first name, last name, mobile phone) in their user profile.