Support

Hybrid Accounts allow credit organisations to top up their balance with additional pre-funded money.

Top-up for Credit Accounts

Get an overview of the Pliant apps and features relevant to all user types

Getting started with Pliant 

Get a high-level overview of the pliant credit card platform

What is Pliant?

What is the difference between the organisation and the card limit?

Understanding Pliant Credit Card and Organisation Limits

General

In which countries can I use my Pliant credit card?

Prohibited and high-risk countries

At which merchants can I use my Pliant credit card?

Disallowed Merchants

How to identify fraud and phishing attempts

Security 

Viewing and editing your user profile data (email, phone, password, etc.)

Your user profile

Accessing your user account securely with 2FA (via SMS or device pairing)

Securely accessing your account (2FA)

How can I log in using mobile push notifications instead of SMS?

Two Factor Authentication (2FA) Through Push Notification

How to pair/unpair a mobile device with my user account?

Pairing a mobile device (2FA)

Updating The Phone Number

How to use Pliant for multiple organizations with a single login?

Accessing multiple organization accounts

Password Security at Pliant

User management

An overview of the different types of physical and virtual credit cards

Card types - physical and virtual cards

Can the card number (PAN) and CVV be accessed by multiple persons or shared in a team?

Access the card details

Declined transactions

Enhanced Transcation Merchant Details

The Company Reimbursements feature allows cardholders to reimburse their organisation for private transactions made with their Pliant card.

Company Reimbursements: Handling Private Expenses with Ease

Cards & Transactions

How can I access airport lounges with my Pliant Blackcard?

Lounge access via LoungeKey

Benefits & Rewards

Common Reporting Standard (CRS)

Financial Institutions and Non-financial Entities (NFEs)

Foreign Account Tax Compliance Act (FATCA)

Identification

Politically Exposed Person (PEP)

Proof of address

Tax Identification Number (TIN)

Ultimate Beneficial Owner (UBO)

Onboarding & Compliance

www.getpliant.com

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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